We aim to ensure you are satisfied with your purchase. If you are not satisfied for any reason, our refund policy is designed to make the process straightforward.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. After notifying us of your decision to withdraw, you have an additional 14 days to return the product. To initiate this process, click here and fill in the refund request form.
Conditions for Returns
- Products must be unused, undamaged, and in their original packaging.
- Opened or tested perfumes cannot be returned due to hygiene reasons unless they are faulty.
- If the product is faulty or damaged upon receipt, please contact us immediately with photographic evidence within 48 hours.
How to Return Your Order
- Go to the Refund Request page
- Fill in the form
- Select the relevant order number
- Specify whether you want to receive a refund for one or all of your purchases
- If your item(s) was damaged upon receipt, provide proof within 48 hours by attaching it to the refund request form
- Upon approval of your refund request, properly package the item(s)
- Send the package to the address that you will receive upon approval
Refund Process
- Once we receive and inspect your return, we will notify you by email
- If approved, we will process your refund within several days depending on your bank
- Refunds are non-refundablewill include the original shipping costs if applicable but exclude return shipping costs unless the product was faulty or damaged
Exclusions
The following items cannot be returned:
- Opened or used perfumes (except in cases of damage or defects upon delivery).
- Gift cards or promotional items.
Faulty or Damaged Products
If you receive a defective product, we will either replace it or issue a full refund, including any shipping costs. Please contact us at [your email address] with details and evidence of the issue.
Important Notes
- You are responsible for return shipping costs unless the item is faulty or damaged.
- Refunds may take up to 14 days after we receive the returned product.
- For returns outside the Netherlands, additional costs may apply.
For further assistance, please reach out to us at [your email address]. We’re here to help!