Frequently Asked Questions
When will my order arrive?
Orders typically ship the same day, and max. 1 to 3 business days. Delivery times vary based on your location, the shipping company, holidays etc. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We accept returns within 14 days of purchase for unopened and unused products. If you receive a damaged or incorrect item, please contact our customer service for assistance with returns or exchanges.
How do I choose the right fragrance for me?
Consider your personal preferences, lifestyle, and occasions when selecting a fragrance. You can explore our fragrance families (floral, oriental, woody, etc.) and read descriptions to find scents that resonate with you. Our blog also offers tips on choosing the ideal fragrance.
How can I track my order?
After your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log in to your account on our website to view your order status.
Can I cancel or change my order after placing it?
If you need to cancel or change your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible once an order is in progress.
How do I apply perfume correctly for longevity?
Apply perfume to pulse points such as wrists, neck, and behind the ears after moisturizing your skin. Avoid rubbing the fragrance into your skin; instead, let it dry naturally for the best scent projection and longevity.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or contains the wrong item, please contact our customer service within 48 hours of receiving it. We will assist you in resolving the issue promptly.
What is the shelf life of your fragrances?
Do you have a physical store I can visit?
Currently, we operate exclusively online and do not have a physical store for the foreseeable future. However, we offer product descriptions and customer care to assist you with your purchases.
How can I contact customer service?
You can reach us via email at [email protected] or through our contact form. If you use WhatsApp, click on the floating bottom-right WhatsApp icon. We typically respond to all messages within several hours, and max. 24 hours.
What are fragrance notes, and how do they affect the scent?
Fragrance notes refer to the different layers of scent in a perfume: top notes (the initial scent), middle notes (the heart of the fragrance), and base notes (the lasting scent). Understanding these notes helps you appreciate how a fragrance develops over time.